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🐾 Because They Are Family — Not Just Pets! 🐾

✨ Premium Pet Luxury — Designed with Love

🐾 Free Shipping on Every Order + Upto 45% OFF

LIMITED STOCK AVAILABLE ✦ Upto 45% OFF & Free Shipping ✦

FREQUENTLY ASKED QUESTIONS

Your trusted resource for shopping, shipping, returns, and pet care information.

DO YOU OFFER FREE SHIPPING?

Yes! We offer FREE standard shipping on all orders within the contiguous United States.

HOW LONG DOES SHIPPING TAKE?

Most orders are processed within 1–3 business days and typically arrive within 3–8 business days, depending on your location and the selected shipping method.

WHAT IS YOUR RETURN POLICY?

We offer refunds or free replacements for damaged, defective, incorrect, significantly misprinted, or confirmed lost orders.
Claims must be submitted within 7 days of delivery with photos, video, packaging photos, shipping label, and order number.
We do not accept returns for change of mind, incorrect selections, customer-provided address errors, or issues caused after delivery.

HOW CAN I TRACK MY ORDER?

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your shipment every step of the way.

ARE YOUR PRODUCTS SAFE FOR MY PET?

Absolutely. We carefully source products from trusted brands that meet high quality and safety standards. Always follow the product instructions and consult your veterinarian for pet-specific advice.

WHAT TYPES OF PRODUCTS DO YOU SELL?

We offer a wide selection of premium products for dogs and cats, including toys, grooming supplies, health essentials, beds, collars, leashes, and accessories.

HOW CAN I CONTACT CUSTOMER SUPPORT?

You can reach our customer support team via email or through our contact form. We respond within 1-2 Business days.
Email: hello@pawkoi.com
Phone #: +1 617 941 7784

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FREQUENTLY ASKED QUESTIONS

DO YOU OFFER FREE SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHAT IS YOUR RETURN POLICY?

HOW CAN I TRACK MY ORDER?

ARE YOUR PRODUCTS SAFE FOR MY PET?

WHAT TYPES OF PRODUCTS DO YOU SELL?

HOW CAN I CONTACT CUSTOMER SUPPORT?

Contact information

Join 10,000+ Happy Pet Parents 🐾

FREQUENTLY ASKED QUESTIONS

DO YOU OFFER FREE SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHAT IS YOUR RETURN POLICY?

HOW CAN I TRACK MY ORDER?

ARE YOUR PRODUCTS SAFE FOR MY PET?

WHAT TYPES OF PRODUCTS DO YOU SELL?

HOW CAN I CONTACT CUSTOMER SUPPORT?