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FREQUENTLY ASKED QUESTIONS
Your trusted resource for shopping, shipping, returns, and pet care information.
Yes! We offer FREE standard shipping on all orders within the contiguous United States.
Most orders are processed within 1–3 business days and typically arrive within 3–8 business days, depending on your location and the selected shipping method.
We offer refunds or free replacements for damaged, defective, incorrect, significantly misprinted, or confirmed lost orders. Claims must be submitted within 7 days of delivery with photos, video, packaging photos, shipping label, and order number. We do not accept returns for change of mind, incorrect selections, customer-provided address errors, or issues caused after delivery.
Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your shipment every step of the way.
Absolutely. We carefully source products from trusted brands that meet high quality and safety standards. Always follow the product instructions and consult your veterinarian for pet-specific advice.
We offer a wide selection of premium products for dogs and cats, including toys, grooming supplies, health essentials, beds, collars, leashes, and accessories.
You can reach our customer support team via email or through our contact form. We respond within 1-2 Business days. Email: hello@pawkoi.com Phone #: +1 617 941 7784
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